FAQ

What if my Amazon account is not reinstated?


Amazon will always have the final say when it comes to reinstating your account - So be very wery of any company guaranteeing success! We will evaluate your account and give you our opinion on whether or not we believe we can save your seller account before agreeing to take on your case.




How long does it take Amazon to respond?


Amazon usually respond within 1-7 working days, but through our experience it can take upto 2 weeks in certain cases.




My Amazon account is suspended - Do you offer a free evaluation?


Yes! This is the very first step. We will investigate your case down to every minor detail so that we can give you the best advice moving forward.




What if Amazon request more information from you?


We will continue to handle your appeal until you are reinstated or we believe that there is nothing more that can be done. We will continue to provide as many appeals as Amazon require from you regarding your account suspension. Our goal is to get our clients back and selling on Amazon as quickly as possible!




Will you get my Amazon account reinstated for sure?


We can guarantee to provide you with the best analysis, advice and appeal letter possible in order to save your Amazon seller account. NOBODY can guarantee your account will be reinstated for sure as they cannot manipulate the outcome from Amazon's end. If we believe that we cannoot save your account we will not take on your case.




How long will it take to get my account reinstated?


We understand that time is money and depending on the service that you choose, we will send you an appeal letter within 24-72 hours after our investigation. Amazon usually respond within 1-7 working days (we have no control over their response time). From our many years of experience, accounts have been reinstated in 2 hours, 1 day, 1 week all the way upto 120 days.




If you get my account reinstated and it is suspended again, Do you offer a refund?


Once we have managed to get your account reinstated, we are out of contract. Amazon can suspend your account for any future violations of their policies. Our service is limited to one suspension per case.